These Terms of Service (“Terms”) govern your use of the website, services, and mobile applications provided by Wellware Sole Co.,Ltd (ບໍລິສັດ ເວວແວຣ໌ ຈຳກັດຜູ້ດຽວ) (“Wellware”, “we”, “us”), a company registered in the Lao PDR under Enterprise Registration No. 01B0015991, with its registered office at 01/033, Ban Pakthang, Sikhottabong District, Vientiane Capital, Lao PDR.
Last updated: 18 August 2026
By subscribing to or using our services, you agree to these Terms. If you do not agree, do not use the services.
1. Services
Wellware provides IT services including WellOps (business operations platform), WellCF (social commerce platform), WellConverged (hyperconverged infrastructure), WellVPN (Cloud L2/L3 VPN), WellNoCode (web application platform), and WellChatbot (AI chatbot), together with software development, system integration, and related professional services.
Service specifications, features, and pricing are as published on our website or as set out in a written quotation or service order agreed between us.
2. Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us promptly of any unauthorised use. You must provide accurate and complete information when opening an account and keep it up to date.
Where your organisation subscribes to a service on your behalf, your account is created and administered by that organisation.
3. Subscriptions and billing
Subscription services are billed monthly in advance unless otherwise agreed in writing. Prices published on our website are exclusive of value added tax and any other applicable taxes and duties, which will be added where required by Lao law. Wellware is VAT registered.
Payment is due on the invoice date unless different terms are agreed. We may suspend services where an invoice remains unpaid for more than 30 days, after giving you written notice.
We may change our prices. Where we do, we will give at least 30 days’ written notice before the change takes effect for existing subscribers.
4. Mobile applications
Our mobile applications, including WellOps for Android and iOS, are provided as clients for the corresponding subscription service. They contain no in-app purchases. Subscriptions are arranged directly with Wellware under a service agreement, and access to the application requires an existing subscription held by you or your organisation.
Where you obtain an application through Google Play or the Apple App Store, your use of that store is governed by the store operator’s own terms. The application itself, and the service it connects to, are governed by these Terms.
You are responsible for your device, your network connection, and any charges levied by your mobile network operator.
5. Cancellation and refunds
You may cancel a monthly subscription at any time by giving 30 days’ written notice to director@wellware.net. Service continues until the end of the notice period.
Fees already paid are non-refundable except where we have failed to provide the service in accordance with these Terms, or where required by applicable law. Where a refund is due, we will process it within 30 days.
6. Acceptable use
You must not use our services to: break any applicable law; send unsolicited bulk email or other spam; distribute malware or engage in unauthorised access to any system; infringe intellectual property rights; store or transmit material that is unlawful, defamatory, or harmful; or interfere with the integrity or performance of our infrastructure or that of any other customer.
We may suspend or terminate service immediately where we reasonably believe these rules have been broken.
7. Service availability
We aim to provide high availability but do not warrant that services will be uninterrupted or error-free. Planned maintenance will be notified in advance where reasonably practicable. Specific availability commitments, where offered, are set out in a separate service level agreement.
8. Customer data
You retain ownership of all data you upload to or process through our services. We process personal data in accordance with our Privacy Policy. You are responsible for ensuring you have the necessary rights and consents for any personal data you provide to us.
On termination, we will make your data available for export for 30 days, after which it may be deleted. Account deletion is described on our Account Deletion page.
9. Self-hosted deployments
Where our software is licensed for deployment on your own infrastructure, you are responsible for the operation, security, backup, and legal compliance of that installation. Wellware does not hold or process data in a self-hosted installation. Support for self-hosted deployments is provided as set out in the applicable service agreement.
10. Intellectual property
All intellectual property rights in our services, software, documentation, and website remain with Wellware or our licensors. You are granted a non-exclusive, non-transferable right to use the services during your subscription term for your internal business purposes.
11. Confidentiality
Each party will keep confidential any non-public information disclosed by the other and use it only for the purpose of performing under these Terms.
12. Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, or consequential losses, or for loss of profits, revenue, or data. Our total aggregate liability arising out of or in connection with the services is limited to the fees you paid to us in the 12 months preceding the event giving rise to the claim.
Nothing in these Terms excludes liability that cannot lawfully be excluded.
13. Indemnity
You agree to indemnify us against claims arising from your unlawful use of the services or your breach of these Terms.
14. Term and termination
These Terms apply for as long as you use our services. Either party may terminate for material breach where the breach is not remedied within 30 days of written notice. On termination, all outstanding fees become immediately due.
15. Changes to these Terms
We may update these Terms from time to time. We will give at least 30 days’ notice of material changes to active subscribers. Continued use of the services after the change takes effect constitutes acceptance.
16. Governing law
These Terms are governed by the laws of the Lao People’s Democratic Republic. Any dispute will be subject to the exclusive jurisdiction of the courts of Vientiane Capital, unless the parties agree in writing to resolve the matter by arbitration.
17. Contact
Wellware Sole Co.,Ltd (ບໍລິສັດ ເວວແວຣ໌ ຈຳກັດຜູ້ດຽວ)
Enterprise Registration No. 01B0015991 · Tax ID 507547116000
01/033, Ban Pakthang, Sikhottabong District, Vientiane Capital, Lao PDR
Email: director@wellware.net
Telephone: +856 20 5667 8686