Last updated: 2 August 2026

These Terms of Service (“Terms”) govern your use of the website and services provided by Wellware Sole Co.,Ltd (ບໍລິສັດ ເວວແວຣ໌ ຈຳກັດຜູ້ດຽວ) (“Wellware”, “we”, “us”), a company registered in the Lao PDR under Enterprise Registration No. 01B0015991, with its registered office at 01/033, Ban Pakthang, Sikhottabong District, Vientiane Capital, Lao PDR.

By subscribing to or using our services, you agree to these Terms. If you do not agree, do not use the services.

1. Services

Wellware provides IT services including WellConverged (hyperconverged infrastructure), WellVPN (Cloud L2/L3 VPN), WellNoCode (web application platform), WellChatbot (AI chatbot), and Wellsale (social commerce), together with software development, system integration, and related professional services.

Service specifications, features, and pricing are as published on our website or as set out in a written quotation or service order agreed between us.

2. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us promptly of any unauthorised use. You must provide accurate and complete information when opening an account and keep it up to date.

3. Subscriptions and billing

Subscription services are billed monthly in advance unless otherwise agreed in writing. Prices published on our website are exclusive of value added tax and any other applicable taxes and duties, which will be added where required by Lao law. Wellware is VAT registered.

Payment is due on the invoice date unless different terms are agreed. We may suspend services where an invoice remains unpaid for more than 30 days, after giving you written notice.

We may change our prices. Where we do, we will give at least 30 days’ written notice before the change takes effect for existing subscribers.

4. Cancellation and refunds

You may cancel a monthly subscription at any time by giving 30 days’ written notice to director@wellware.net. Service continues until the end of the notice period.

Fees already paid are non-refundable except where we have failed to provide the service in accordance with these Terms, or where required by applicable law. Where a refund is due, we will process it within 30 days.

5. Acceptable use

You must not use our services to: break any applicable law; send unsolicited bulk email or other spam; distribute malware or engage in unauthorised access to any system; infringe intellectual property rights; store or transmit material that is unlawful, defamatory, or harmful; or interfere with the integrity or performance of our infrastructure or that of any other customer.

We may suspend or terminate service immediately where we reasonably believe these rules have been broken.

6. Service availability

We aim to provide high availability but do not warrant that services will be uninterrupted or error-free. Planned maintenance will be notified in advance where reasonably practicable. Specific availability commitments, where offered, are set out in a separate service level agreement.

7. Customer data

You retain ownership of all data you upload to or process through our services. We process personal data in accordance with our Privacy Policy. You are responsible for ensuring you have the necessary rights and consents for any personal data you provide to us.

On termination, we will make your data available for export for 30 days, after which it may be deleted.

8. Intellectual property

All intellectual property rights in our services, software, documentation, and website remain with Wellware or our licensors. You are granted a non-exclusive, non-transferable right to use the services during your subscription term for your internal business purposes.

9. Confidentiality

Each party will keep confidential any non-public information disclosed by the other and use it only for the purpose of performing under these Terms.

10. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, or consequential losses, or for loss of profits, revenue, or data. Our total aggregate liability arising out of or in connection with the services is limited to the fees you paid to us in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

11. Indemnity

You agree to indemnify us against claims arising from your unlawful use of the services or your breach of these Terms.

12. Term and termination

These Terms apply for as long as you use our services. Either party may terminate for material breach where the breach is not remedied within 30 days of written notice. On termination, all outstanding fees become immediately due.

13. Changes to these Terms

We may update these Terms from time to time. We will give at least 30 days’ notice of material changes to active subscribers. Continued use of the services after the change takes effect constitutes acceptance.

14. Governing law

These Terms are governed by the laws of the Lao People’s Democratic Republic. Any dispute will be subject to the exclusive jurisdiction of the courts of Vientiane Capital, unless the parties agree in writing to resolve the matter by arbitration.

15. Contact

Wellware Sole Co.,Ltd (ບໍລິສັດ ເວວແວຣ໌ ຈຳກັດຜູ້ດຽວ)
Enterprise Registration No. 01B0015991 · Tax ID 507547116000
01/033, Ban Pakthang, Sikhottabong District, Vientiane Capital, Lao PDR
Email: director@wellware.net
Telephone: +856 20 5667 8686