Last updated: 2 August 2026
This Privacy Policy explains how Wellware Sole Co.,Ltd (ບໍລິສັດ ເວວແວຣ໌ ຈຳກັດຜູ້ດຽວ) (“Wellware”, “we”, “us”) collects, uses, and protects information when you visit our website or use our services.
1. Who we are
Wellware Sole Co.,Ltd (ບໍລິສັດ ເວວແວຣ໌ ຈຳກັດຜູ້ດຽວ)
Enterprise Registration No. 01B0015991 · Tax ID 507547116000
01/033, Ban Pakthang, Sikhottabong District, Vientiane Capital, Lao PDR
Email: director@wellware.net
Telephone: +856 20 5667 8686
Wellware is the data controller responsible for the personal information described in this policy.
2. Information we collect
Information you give us. When you submit our contact form, request a quotation, or subscribe to a service, we collect your name, email address, telephone number, company name, and the content of your message.
Information collected automatically. When you visit our website we may collect your IP address, browser type and version, device type, operating system, pages visited, and the date and time of your visit.
Service data. If you subscribe to one of our services (WellConverged, WellVPN, WellNoCode, WellChatbot, or Wellsale), we process account credentials, configuration data, billing details, and support correspondence necessary to deliver that service.
3. How we use your information
- To respond to your enquiries and provide quotations
- To deliver, maintain, and support the services you subscribe to
- To process payments and manage subscriptions
- To send service announcements, security notices, and billing communications
- To improve our website and services
- To comply with legal and regulatory obligations in the Lao PDR
4. Legal basis for processing
We process personal information where it is necessary to perform a contract with you, where we have a legitimate business interest in operating and improving our services, where you have given consent, or where we are required to do so by law.
5. Sharing your information
We do not sell your personal information. We share information only with service providers who support our operations (including hosting, email delivery, and payment processing) to the extent necessary for them to perform their function; with legal authorities where required by applicable law, court order, or regulatory request; and with a successor entity in the event of a merger, acquisition, or sale of assets.
6. International transfers
Some of our service providers may process data outside the Lao PDR. Where this occurs, we take reasonable steps to ensure your information receives an appropriate level of protection.
7. Data retention
We retain contact enquiries for up to 24 months. Subscription and billing records are retained for the duration of your subscription and for a further period as required by Lao accounting and tax law. Where information is no longer needed, we delete or anonymise it.
8. Security
We apply appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
9. Cookies
Our website uses cookies necessary for the site to function, and may use analytics cookies to understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect site functionality.
10. Your rights
You may request access to the personal information we hold about you, request correction of inaccurate information, request deletion where we have no continuing lawful basis to retain it, object to processing, or withdraw consent where processing is based on consent. To exercise any of these rights, contact director@wellware.net. We will respond within 30 days.
11. Children
Our services are intended for businesses and are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
12. Third-party links
Our website may link to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.
13. Changes to this policy
We may update this Privacy Policy from time to time. The revision date at the top of this page indicates when it was last changed. Material changes will be communicated to active subscribers by email.
14. Contact us
Questions or complaints about this policy or our handling of personal information should be directed to:
Wellware Sole Co.,Ltd (ບໍລິສັດ ເວວແວຣ໌ ຈຳກັດຜູ້ດຽວ)
01/033, Ban Pakthang, Sikhottabong District, Vientiane Capital, Lao PDR
Email: director@wellware.net
Telephone: +856 20 5667 8686