We are here to help. Whether you need technical assistance, have a billing question, or want to discuss a new project, you can reach our team using the details below.
Contact our support team
Email: director@wellware.net
Telephone / WhatsApp: +856 20 5667 8686
Contact form: Send us a message
Office
Wellware Sole Co.,Ltd (ບໍລິສັດ ເວວແວຣ໌ ຈຳກັດຜູ້ດຽວ)
Enterprise Registration No. 01B0015991 · Tax ID 507547116000
01/033, Ban Pakthang, Sikhottabong District
Vientiane Capital, Lao PDR
Support hours
Our office is open Monday to Friday, 08:30 to 17:30 (Indochina Time, UTC+7).
Subscribers to WellConverged, WellVPN, WellNoCode, WellChatbot, and Wellsale receive 24/7 service support for critical incidents affecting service availability.
Response times
- Critical incidents (service unavailable): within 1 hour, 24/7
- General technical support: within 1 business day
- Billing and account enquiries: within 2 business days
- Sales and new project enquiries: within 2 business days
What to include in your request
To help us resolve your issue as quickly as possible, please include:
- Your name and the company or account the request relates to
- Which service you are using (for example WellVPN or WellChatbot)
- A description of the problem and when it started
- Any error messages you have seen, and a screenshot if possible
- What you have already tried
Billing and subscriptions
For questions about invoices, payment methods, upgrading or downgrading your plan, or cancelling a subscription, email director@wellware.net with your account details.
Privacy and data requests
To request access to, correction of, or deletion of your personal data, see our Privacy Policy or email us directly. We respond to data requests within 30 days.